AHAVA – Cashback, Rebates & Rewards

After my recent experience with Ahava 's customer service, I'd give them 0 stars if I could. I had trouble placing an order and getting free shipping as advertised on their website. I ended up having to pay for additional items that I didn't want. When I reached out to Ahava for help, not only didn't they try to resolve the issue and be of service, but also they were rude and dismissive. To add insult to injury, I received an email from Ahava's CEO thanking me for my purchase. That e-mail stated that free shipping applied to purchases of $50 or more-- which is not consistent with what is stated on Ahava's website (that is, you need to spend $69 or more to get free shipping). When I pointed this out in my message to Ahava's "customer support", they wrote back, first stating that I was wrong about the $50 amd that it was $69. Later they wrote, telling me that the e-mail I received hadn't been updated. Ridiculous, unprofessional, and RUDE. Once I receive the items I ordered, I plan to return at one or more of them since customer service refused to help me. My order hadn't shipped, yet they said they couldn't make changes. I wouldn't have a problem with that, but they didn't offer a solution or try to help in any way. The rudeness is inexcusable as well. It's a shame because I love their products. They need to get their act together and provide better service. At the very least, they need to have a phone number for customer service and actually help customers. UPDATE (4/10/2023): I have exchanged half a dozen emails with Ahava customer support regarding he return of two items, but have gotten no real help. Despite their statement on their website and in messages concerning my order saying that they would be more than happy to help, it isn't true. They take your money and hassle you when you ask for help with returns. Nowhere on their website does it state that customers are responsible for paying return shipping costs, either. Because Ahava has stopped communicating with me and hasn't followed up on their last message sent over a week ago, I feel compelled to file a dispute with my bank and PayPal. It's a hassle, but Ahava's very poor way of doing business has left me with no other choice. 2nd UPDATE (April 20, 2023): I've upgraded my rating from one star to three stars. Ahava responded to the dispute initiated by PayPal. It agreed to credit my account, not only for the two items I wanted to receive,but also for the other items in my order. So I received a full refund plus a 30% discount code for a future order. While I am pleased with the resolution of my issue, I'm still not happy I had to deal with this problem in the first place.

Ahava claims to have a 30 day return policy. In order to return a product, you have to email them thru their website. I purchased a product on 12/7/22 and 12/17/22 and I don't like either of the products. I have sent them at least 10 emails but not one person from customer service has responded. They don't take phone calls and I can't even find their address. This company not only has bad customer service; apparently they have no customer service. They are not honoring their customer service policy. Don't trust them.

Do not order anything from this website!! The quality is terrible & I paid alot for a bday gift wich broke after she wore it a short time!!! So embarrassing & humiliating!!! I wasted 150. & had to buy her another gift!!!!!! NEVER AGAIN!!!!

Horrible customer service!! They basically called me a liar. I checked the boxes for three different free samples when I ordered my purchase online. I never received them. The only thing in the box was my purchase. I emailed about the samples and instead of just sending them out they instead said “We don’t let our customers choose samples they are just automatically put in with their purchase”. I guess my wording was wrong when I said I chose my samples I meant to say I chose to get three free samples but got nothing. I hate when companies do this Sephora also doesn’t send the samples that you take your time choosing. Yes they are free samples but I still want them I spend a lot of money on skin care products and I’d like free samples!!! I will never ever again buy anything from this company with their rude customer service!!!!!!!!!

I love cosmetics and creams of this brand, at my age its very important to find a good quality products

Their Mineral Hand Cream is pretty good!

I made an order this month on Ahava for the first time. I tried a toner that I had never tried before. I was very happy with the toner. I also liked the fact they allowed me to pick three samples but also sent a few extra in the package. I enjoyed the samples and decided to buy a night cream because of them. I will order from them in the future!

Love their products and all dead sea stuff.

I have been using dead sea products for years and I just love it. I t is just the best treatment for my skin, for some reason nothing works for me like dead sea products do. Will keep using Ahava products for ever!

Bestilte 10 øjen make up fjerner og da de ikke var på lager, blev der sendt en mail om jeg ville have sendt den ene der var på lager og så vente med resten til de kom, self uden ekstra omkostninger. Efter nogle uger får jeg så en mail hvor der står at det ikke er den samme make up fjerner de har fået denne gang, og om jeg vil have mine penge refunderet for de 9 andre, plus jeg ikke skal betale for portoen for den ene jeg havde fået. Det er delme god service :D