Ancient Nutrition – Cashback, Rebates & Rewards

Awful company with awful customer service, stay completely clear

My last order was underweight and the scoop was half the size of the scoop in my last can. Instead of 606 net grams, the can contained 584 net grams; the scoop delivered 8 net grams instead of 10.1 grams of collagen as stated on the label; the larger scoop delivers 14 net grams, not the 10.1 gram dose. THIS SHOULD NOT BE SO HARD! This is not the first time that I have received an underweight can from Ancient Nutrition. So now, I weigh every can of Dr. Axe's Collagen upon arrival to check to see if the contents are the correct net weight. I wrote to customer service about the WEIGHT, and the rep apparently did not bother read my email carefully, telling me that the can would not be full due to what the volume looked like, but was the correct weight. I almost tore my hair out due to frustration with a stupid, inept customer service rep who did not read what I had written. I was not satisfied by their inept reply! Why doesn't anyone read something through to make sure that they understand the content of the complaint??? (Customer service has “implied" that weighing products on consumer scales is not accurate and that only their factory weights can be trusted. What an invalidation! I tested the net weight of the product numerous times to assure that my numbers did not fluctuate. It is a "cop out" to infer that customers cannot judge whether they have received an accurate measure of product in their order. Blaming the victim just makes them look bad! I did get a clue further down in the email when I was told that the formula had changed and the volume would be different. Since the powder was packed in their old packaging and the smaller scoop was delivering less than 10.1 g of collagen, I don't know which powder I was using and did not know about whether I was getting the proper amount for my daily dose. Here is the important question: Did I get the new formula in an old can with a new, smaller scoop that delivers an unknown quantity of collagen powder? On top of all of this, the new formula does not work. Our joint pain returned. Ancient Nutrition has refunded my purchase. Unfortunately, customers receiving the new formula will be receiving an inferior product, possibly in old packaging, with no information from Ancient Nutrition about the changes.