BlankNYC – Cashback, Rebates & Rewards

The sizes are ridiculous for the price you pay. You have to be a size 2 to wear a large.

Absolutely horrific. I spoke with Yvonne on the phone and she was condescending, rude, mocked me for asking questions, etc. I cannot say enough bad things. Even FedEx told me I was dealing with a terrible company. Please stay away. Yvonne, get a new job.

Believe the bad reviews, this company is hands down the worst. My bet by reading these reviews is that they will be bought out soon. They shipped me a child’s jacket by mistake. I called to let them know and she said she didn’t think they sold children’s clothing um, have you even looked at your own online site? She told me to take pictures and send. For reference the jacket was 18 inches in length. I sent the jacket with measuring tape to show and I got a response saying they would have to send this email to a higher up because they didn’t know. Three weeks later no response, I packed up both jackets sent them back. I hope I will get my refund at some point. What a shame because I do like their products. I will buy them from a third-party vendor going forward.

I don't normally take time to write reviews, but I feel I need to warn others. DO NOT BUY FROM THEIR SITE, if you like their jackets (which I do!) buy from a place like Zappos or Nordstrom where customer service is more reliable. I placed an order on June 25th and it shipped the next day (during COVID, so very impressive), however when I received my order it was two incorrect items. I then had to call customer service and re-explain the situation THREE TIMES over the span of 2 weeks before they could actually send me a return label successfully (even though they confirmed they had the correct email address and it was not in my spam folder). I sent the incorrect items back and they have now been sitting at the warehouse since July 17th (almost 5 weeks) with no movement. I checked back with customer service twice and was told to expect a refund by August 6th. It is now August 18th and I was given the runaround again when I called today, however this time I asked to speak with a supervisor who issued the credit right away. Customer service/the supervisor were very nice, but I don't know what's going on a the warehouse. Buy this brand elsewhere.

I ordered a jacket form the website, and recieved it about a week later. I find that to be very fast delivery since it was overseas! Also great customerservice. Fast reply and great information, both on the phone and by e-mail.