Coway – Cashback, Rebates & Rewards

Tl;dr Coway is not a reliable company, has poor customer service, and will not reimburse or send a replacement for a delivery they botched The company did not let me know when it had been shipped, so I wasn't expecting it. When I checked to see if it had been shipped, I found out it had been delivered. The confirmation photo shows a Coway box, clearly marked as an air purifier. The delivery driver didn't knock or put the box into a less visible part of the porch. I've received many packages at this address in 6 years, and this is the first time anything has been stolen. When I contacted Coway, they said it wasn't their fault because it was delivered. I would argue that not shipping it in a brown box, and not letting me know it had been shipped, they bear responsibility. I also blame UPS, who also take no responsibility. Just a word of warning.

I bought the coway mega 1512 hh. So far that's great. The carbon filter died after 6 months and you only get one when you buy the entire air cleaner initially. I called customer service to see about buying a set of carbon filters. I realize that you have to buy an entire filters replacement which includes the hepa and two carbon filters. I wanted to know if I could purchase a carbon filter aline. The guy was extremely rude. I said there's nothing wrong with the hepa filter right now so why do I have to discard that if it has a possible 6 months of life left. He said that's what you have to do and you can't run the machine if the carbon filter is bad. So a rip off initially I guess. This is the second time I've contacted them about a question. They were also rude and short the first time. Had I known this even tho the air cleaner has a good review and it does work well, I prefer decent customer service that answers you questions and doesn't act like it's an inconvenience.

I have got a coway AP-1008CH. It works great, as far as I can tell. The only issues are the cost of the two other filters, as well as the cleaning process of the first filter. It can be challenging to get the dust out, even when using a vacuum cleaner first and then water.

They sent me a defective air purifier and then fiddled around until I was outside of their return window. I am sure I will get a canned response in regard to this review. However, this WAS a good company. I was recommended to them. Good thing word of mouth is better advertising.