DVF – Cashback, Rebates & Rewards

Excellent service, ease of ordering, super fast delivery and no quibble returns. I’ve been extremely impressed with all aspects of buying from DVF UK. Great communicators too.

I ordered a dress online a few weeks ago. Sadly, even though it’s adorable, it didn’t look great on me. So I took it to the flagship store to return. At the store they explained to me that the actual refund can’t be given until the item is returned to the warehouse, which they can do. (Ok. First red flag. Most sites credit you immediately upon return.). So I left the dress with the store. The warehouse received the returned item on June 1. It’s now June 10. No refund. Customer service claims they have ten business days to process. Why? I can’t order from them anymore despite the clothes being cute. I can’t deal with a company that sits on $400 of mine for weeks claiming “process”. That’s just not the way of the world now. Don’t order from this site if there’s a chance you need to make a return.

Shocking lack of communication. Spent £1000 on two dresses for the weekend. Trying to find out the status of the order is impossible as noone responds to email and no response to my calls. Where are my dresses? Who knows.

Ordered a dress on Thursday evening with standard shipping, received confirmation of dispatch on Friday and then courier delivered on Saturday! Amazingly quick and efficient service and comms. Plus the dress is gorgeous and exactly as described. I’m very pleased, thank you DVF.

I think the stars out of 5 are exceptionally low because no one is reviewing their positive experiences. I ordered my dress on the 10th, evening of 11th I recieved confirmation it would arrive on the 12th and dpd were the postal carrier. Order arrived today in the specified timeslot, dress is beautiful and fits perfectly. I did panic order a second dress on the Sunday from another retailer as a back up. This was because I checked trustpilot after I had ordered the dress and I was sceptical it would arrive for the occasion I ordered it for. I've had a smooth, efficient experience with DVF and would recommend ordering directly to others.