ELF Cosmetics – Cashback, Rebates & Rewards

First of all, the website is constantly glitchy every single time I use it. I can only use my coupons if I'm in the US, which I am not and have not been for years. I don't think they even ship to Canada anymore because it doesn't let me change the country of my billing address, so I can no longer order anything at all. The website also keeps switching in between countries for whatever reason. ELF team, PLEASE fix these issues! Until they can actually ship to Canada again, I wouldn't waste my time. I used to love this store so much and now I have to go somewhere else. Thanks ELF.

I ordered on the 12th of December. It's now the 20th and only now is my order status at dispatched but awaiting picking up package by the courier. I ordered from 3 different cosmetics company's 5 days after and received my items 2 days later. Nobody responds to emails, so don't bother until you're ready to give up and get a refund. It's disappointing at how slow this is. I could have got this from a different supplier and I would have been using it a week ago

Ordered 10 days ago and still despite being charged they haven’t even shipped the order yet. I wish I read the reviews here before ordering :/

doesn’t react on my emails i have ordered but not received an order mail. but i have payed i was in panic because i paid +- 60 euros and i don’t received a confirmation i really want answer where my package is but i don’t recieve answer

Placed an order 5 days ago, no shipping email. Says it’s still processing. Have been trying to contact customer service for days and heard nothing. And my moneys already been taken

I ordered specifically for my holidays leaving plenty of time for delivery (one would think). My order was placed a week ago and still has not shipped. I emailed and was told they're experiencing delays. No offer to upgrade the shipping or anything of the like. I will now be receiving my order after my holiday which is why I bought it in the first place. Disappointing experience.

Honestly, I didn't think I would have any issues with the company because I buy their products all the time on Amazon or other retail stores. However, I bought some products from their personal store and they forgot one of my palettes. I didn't get upset the first time because things happened. I call customer service and they send out another one for free. Today was the day it arrived and I got an empty box with whatever paper stuffing they use...came with literally nothing...not even an invoice...What big company doesn't send out printed invoices, let alone check people's packages to see if everything is in the boxes. They asked if I wanted another one sent and at this point, I said no and got a refund. Won't be buying from them for a while on their online store. The people at customer service were respectful and did help resolve the issue.

I have bought a lot from ELF over the years, but have noticed that lately the powders keep cracking for no reason (I can’t be knocking them as I keep them on my dressing table). I emailed ELF about this to ge met with a very unsympathetic response saying basically tough luck… not great!!

Love their products but customer service is appalling. They do not allow you to cancel an order, or change shipping addresses (even moments after an order went through with a wrong address!) they take days to get back to you and tell you that its already with the shipper (usually FedEx) who doesn't actually have the parcel yet...so what am I supposed to do? If I buy their products in the future, they'll be from a brick-and-mortar store.

I decided to purchase directly from the Elf website after not having any of their products for a number of months. I placed my order and found out the hard way that they use FedEx shipping. Since my order shipping method was FedEx Smartpost, I was more relieved because I've never had issues with USPS. However, once my package landed in Maryland, it went to a FedEx location (Sparrows Point) that I've had countless problems with for over 2 years. They switched the shipping method from Smartpost to FedEx Ground and at 9:26am this morning, claimed they left my package at my front door. Which was not true. I walked out of my house and checked every neighbor's front door in the area and still didn't see my package. When I contacted FedEx, I was told because it was Smartpost, I needed to contact the shipper. The first time I called Elf, the rep told me I'd had to wait 2 days just in case my package wasn't fully delivered. Didn't ask for my name, order number, nothing. When I called back, I realized it was the same rep from before. When I asked, "Did I speak to you before?" That's when she finally asked for my name and order number. I told her that it WAS delivered but it was delivered to someone else, she said she'd start the refund process. Only up until the end of the call did she reveal that she was the same rep from earlier. Before I could thank her, she hung up on me. Something I didn't understand because not only was I transparent about my feelings towards FedEx when she asked if I wanted a reshipment but I also hadn't been rude to her either time we spoke. As others have said, it's best to purchase Elf products from other sources instead of Elf themselves. Save yourself the trouble and a morning of frustration while calling customer service.