Graco – Cashback, Rebates & Rewards

If I could give negative 5 stars a would. Their customer service is absolutely horrible. They downright lie and tell you an issue is fixed come to find out it is not. I sent a high chair to the wrong address. I called IMMEDIATELY. Nothing they could do. It’s “locked can’t cancel the order can’t change the address.” They told me I had to wait til it ships and then they’ll re route it with fed ex. Nothing was happening so I kept calling. spoke to 15 different people finally one woman told me they spoke to fed ex and had it re routed successfully to my address. Turns out that was a lie. I spoke to fed ex and it was never done. The item is still heading to North Carolina. 9 hours from where I live. I will never purchase anything from that website ever again.

When a product has a expiration date you should not be sending a carseat that's already 3 years old. I would have bought used for a lot cheaper if I wanted that. I've tried to contact them 3 times about this and left a review that never posted.

I got defected stroller from Walmart. I called graco and resolved the issue. Arranged pick up of my product and shipped new same product at 0 cost. Great customer service. Thanks.

Bought a Graco product that needed a specific accessory to be used. Later realized that this accessory could not be purchased in Canada so I wanted to return the product which I had purchased on Amazon.ca. However I had thrown the box away and Amazon’s return window had closed. Contacted Graco. Customer service was very helpful and efficient and they provided me with a return label to return the product directly to Graco for a full refund. Very surprised and pleased with the customer service experience.

We love our Graco seats. We have bought plenty and they are always easy to move and install. My kids are comfy and safe.