Herschel – Cashback, Rebates & Rewards

The Worst. No Customer support. When you call you get no one. When you do the live chat, you are told no one is available. When you email, no one writes back. For such pricey stuff you think you would stand behind your product and have some customer service.

This is the review I posted on their website. They took it down immediately. So they have people who can respond when it serves them, but not when it serves you. "The Medium Trade case was completely destroyed on its first and only use. It's under warranty, but Herschel won't respond to my submitted warranty claim or multiple emails. There's no one to take phone calls, you'll be told to email. Look on social media and see how many desperate people like me are commenting on IG posts just to try and get someone to help them. The product quality was bad, but the customer service is even worse. I have never experienced anything like this in my life. Don't waste your money, because you'll end up also wasting hours and hours of your time trying to get a warranty claim addressed."

Le sac est plutôt chouette mais à un défaut sur la boucle. Le sac ayant été acheté en promotion sur le site il n'est pas possible de le renvoyer. Une message au service SAV n'a rien donné. On utilise donc quand même le sac mais sommes déçus et ne rachèterons plus sur le site.

Initiated a checkout and then it told me to order today to receive by a certain date. I needed it by that date so I ordered it without opting for expedited shipping. Two days later, the item still hasn't shipped and the expected delivery date has now been delayed by two days from the original date. Nowhere did it say receive by this date at the earliest. It simply said "receive by" which implies the date provided would be at the LATEST. They deliberately used shady word play to make a false promise they have no intention to keep. They also will not take responsibility for it or even bother to change the wording. Their customer service simply relayed the obvious to me and did not care. They then told me that they would follow up only if my order does not get delivered. They do not care that they participate in shady business practices. DO NOT SUPPORT THIS BUSINESS.