Johnnie-O – Cashback, Rebates & Rewards

First and foremost, their policies use the word "usually" a lot, which seems to relinquish them from their responsibility to keep to these policies very much. I placed an order on 12/31/2022. Here we are at 1/11/2023 and still no shipment confirmation. I asked three times for a refund and was consistently told (after the few days that passed after I contacted them) that my order was shipping soon and that I could return it if necessary. Interesting that they wouldn't cancel the order even though the order was listed as pending and unfulfilled. Bad business all around if you ask me. I guess my case fell somewhere on the other side of "usually".