Jonathan Adler – Cashback, Rebates & Rewards

Avoid, horrible customer service. We bought an item that turns out is unusable in the UK as an integral part is banned in the UK. Contacted their customer service who initially responded with a vague answer promising a follow up. Then nothing, complete silence and now ignore my emails. Please save your time and money for a reputable store.

If I could give zero stars, I totally would. This brand is full of products with overrated prices with appalling customer service to match. We ordered two pillows from Jonathan Adler, Kensington store. Since we live in the Netherlands and there is no EU store for Adler, I contacted their customer service who said they could ship these to the Netherlands. I thought of arranging the shipping myself but because of the hassle with paperwork after Brexit, I thought it’s best they do it as I assumed they must be doing this on a regular basis. We paid 50 GBP for shipping alone (twice as expensive as a direct estimate from DHL). When we received the pillows though, we had to pay 107 Euros is taxes and duties. This wasn’t unexpected as VAT and duties have to be paid in the EU but the amount we had to pay was 2x what we were supposed to pay. We should have rejected the shipment then, but in all naivety, I thought I could figure this out with Adler. I emailed the customer service many times to get more info on what they declared and they said they don’t have the details and that I should contact the DHL directly (even though they were the shippers). Once I got in touch with DHL, it turned out that the excess charges were levied because the shipper did not include specific shipment details, which results in default costs being applied and taxes are calculated on that. I promptly emailed this back to their customer service who said they would get back to me on my request for a partial refund. This was back in June and two reminder and two months later, they have disappeared into thin air. So, if you are reading this review and want to do yourself a favor, avoid this brand. Their Milano concentric pillows (large square ones) were also of poor quality, we bought these in blue and green. The blue one is okay but the fabric on the green one looks like it’s very old and heavily used. Might be this one pillow but after our experience, none of this was worth the trouble! The total price for these two pillows we paid incl. shipping and taxes is 412 Euros!!!

We bought some cushions and Christmas ornaments from Jonathan Adler recently and absolutely love them! Great quality and design! A piece of New York here in London! :)

My review is specifically for the Sloane Avenue store in London where I couldn't have received better service. I'd called ahead to check an item was in the showroom and as soon as I arrived I was given all the help I needed. I was even able to use an online discount code I had in the store itself. The item itself seems beautifully made and of good quality.

I discovered this brand through their amazing shop on Sloane Avenue near South Kensington station. Their range of quirky, well-made homewares, decorative items, art and furniture are second to none and their staff are polite and helpful. I pretty much buy all my presents here. Their online service is excellent too, with frequent 20% off weekends.