Jos. A Bank – Cashback, Rebates & Rewards

Cheap material; cheap and shoddy workmanship. I bought a grey jacket in September; by the next month it was 'pilling' and there were loose threads. Everything I have bought over the past 5 years - and I mean everything - is falling apart. Shirt cuffs fray; buttons come off shirts and pants; socks are good for 3 wearings and then have holes. This is absolutely a travesty of how the store used to operate. Ten years ago I would never think of going anywhere else when their store was 12 miles away. Now the nearest store is 60+ miles.

Awesome experience with customer service. Fast shipping, great price and quality.

DO NOT SHOP HERE!! I originally shopped with the Jos A Bank in South Park area of Charlotte. I expected so much better service. I went in there to get a custom tuxedo made for my wedding. I was promised it would be available by a certain date so I can pick it up and travel out of state for my wedding. Upon the day of pickup the tuxedo did not arrive and come to find out, it hadn't even been made yet. Nobody communicated a thing the entire time. VERY Poor customer service. I was then told they would fedex me a completely different tux to the place I was getting married, which they did end up doing. I ended up having to get married(the most important day of my life) in a tux that was rented and didn't fit to my specifications. I was very much stressed & felt my big day just didn't matter to them at all. They ended up giving me like $50 off my custom tux I paid for, which I ended up getting weeks after my wedding. It wasn't much use then. Fast forward 18 months, I decided to give them a chance to redeem themselves. This time, it's my oldest sons prom. I figured we would just rent a tux and it was no way they would screw this up. We picked everything out with an older black guy who wears glasses and sounds like he is from the UK(whom wasn't much helpful at all the entire time), but thats who they gave us to work with so thats who we worked with. This guy's customer service skills were very poor to say the least and he was very much out of touch with how kids want to dress for them prom. He wanted so badly to put my son is some big wide leg suit thats ugly as hell. I showed him an exact picture of my son in a tuxedo and told him this is the exact look he is going for. Also in the picture my son is wearing a tux from jos a bank, from my previous wedding. So I'm not sure what the disconnect was with this guy. So finally he understood the look and ordered the rented tux. We came back in days later to pick it up and OF COURSE its a wide leg big azz suit and there was nothing they could do to give him the look he wanted. They wasted our time completely and I asked for a refund. I ended up having to go to Express to just buy a suit which fit him perfectly and was the right fit but I spent 3 times as much of course. The manager got involved but he wasn't much help at all. This location is literally the worst Jos A Bank's I have ever done business with and I HIGHLY RECOMMEND YOU STAY THE HELL AWAY FROM THIS PLACE. "DO NOT" trust them with any important day of your life because they 1000% will screw it up and all you will end up getting is some punk ass apology and a few dollars back. The entire staff there is complete with out of touch morons who don't have a clue what the hell their doing. I honestly can't believe they actually earn income doing this for a living. As someone in sales who works with people daily I know all about giving an iconic experience and the Jos A Banks in South Park literally provides an experience from HELL. BUYER BEWARE!!!!!!!!!

I give them a 2 for their return policy. The quality control at the production level isn't what I would expect. Never in 50 years of shopping did I experience this in a purchase. I bought two XL JAB "1905" long sleeve dress/causal shirts, on sale. Got home tried them on and found one felt more like a tailed fit as it fit tight. The second was was the shocker. First of all, each sleeve was 2 1/2 inches longer than the other shirt, same size and brand. Secondly, the tail barely reached my waistline. It was like a medium shirt with 4XXL sleeves? The brand is made in Honduras which I prefer rather than China. I'm pretty average in height and weight, 6'2' with no bulging stomach. The "2" is higher than I would have graded them but their specials are excellent. Quality control to me is the issue. I'll most likely try them again but will certainly take a ruler with me to check a few measurements.

I saw a 100% wool hat I loved on their website (item JAB8WMTLRG01). A patchwork hat. Because of the hat, I ordered 3 additional items. A 50% wool black hat was delivered and when I complained, the jokers made it look like my fault. I sent them the other details, i took the pains to even show the deliver notifications. The hat was available in only one color and a black nonsense was delivered and they wanted me to go through the long return process. First and Last time I am having anything to do with these establishment.

Sent another person’s order to me. Refused to send out the correct one until they got the other person’s back. Would not have feedex pickup at the house. Asked to speak to the manager and was told they would have him call me today. I never got the call. Got an email which said they tried to reach me but had my cell with me all day and doesn’t show any missed calls. Further the email just gave me the tracking number for the other half of the order. I had been a long time customer.

I recently ordered 3 shirts and Jos Banks sent 2 as ordered and the other was fulfilled with the wrong size. I sent it back for an exchange for the correct size. They credited my account instead of sending me the correct size. Very poor service. Very disappointing.

I see a lot of bad reviews on here, but my most recent shopping experience, which was 100% online, was pretty seamless, and so far I like the quality of the products I received. I bought two dress shirts and one heavy button down sweater on clearance, all for ridiculously good prices. They showed up quickly. Not sure I'd pay full price for many of their items, or purchase a suit online, but they seem to offer lots of sales and have lots of nice looking items. Even if the dress shirts don't last me too long, for the clearance prices, I won't be too upset. But so far they seem like very good quality, will update the review if they don't hold up after a few wears and washes.

Last evening I went to the Hamilton Place Mall Store in Chattanooga Tennessee. I visit this store whenever I happen to be at the mall. I nearly always find quality merchandise at reduced prices. I have one particular young man whose name is Benjamin T who takes care of my needs while I am there. I never feel rushed to make a purchase, Benjamin takes his time and gives me plenty of information regarding the item I am interested in. I have no complaints with this store. I think a lot of people think JAB is an expensive store and thus do not venture in. To those who have not been in, check it out.

At the start of Winter 2017, I chose to refresh my wardrobe with new sweaters. I first went into one of their stores to try a few for size, and bought 2 sweaters; 1 size XL and 1 size XXL. This variation in sizing is really the only reason I didn't give a 5-star rating, as some styles fit very snugly while other styles in the same size are loose fitting; more consistent sizing across styles would be appreciated. Based on the quality and choice of my first, in-store purchase, I placed an order online for 5 more sweaters, and received them within 5 days. I was so happy with my order that I placed another order (for a further 7 sweaters) 2 weeks later, and again I received the full order within 5 days. When Spring 2018 rolled around, I needed some more lightweight sweaters, so I placed another 2 orders (for 5 and 4 sweaters respectively), and each order was received by me within a week. In summary, within the last 6 months, I have bought 23 sweaters from Jos A Bank, and I am very happy with the choice of styles and colors offered, the quality of the products, and the speed of delivery. The only issue I have experienced is that one of the decorative (non-functional) buttons came off one of the sweaters the 2nd time I washed it; other than that, I have had no problems so far. I would happily buy from Jos A Bank again, either for myself or as gifts for others.