KENDRA SCOTT – Cashback, Rebates & Rewards

I live in uk .My daughter lives in houston have visited on many occasions . I ordered a gift card on the 13 march 2024 . Never arrived to my daughters e mail . lots of back and forward was told that the company had never taken the money . reordered again .! Send e mail to chase the second gift card received no reply. My daughter has been told today 27th march that they do not take international payment ! Very disappointed customer service is shocking . spoke to someone on the chat , felt like i was just being fobbed off !

After placing an order of jewelry boxes and necklaces online for Christmas, I went to the Kendra Scott - Short Hills Mall, New Jersey location to exchange one of the jewelry boxes because my daughter wanted a different color. One week later, I went to wrap presents, and I realized that I left one of the KS necklaces in the jewelry box I had returned. I was so upset. I went back to the store the next day, explained the whole story (and showed my receipts). The saleswoman, Hannah, was so kind and understanding, and replaced the necklace. The holiday season is a stressful time, and to receive such kindness after I had made a mistake meant so much. Thank you to Hannah at Kendra Scott - Short Hills for remembering what the holiday season is all about.

I wish there was a negative star review. I have been a faithful Kendra Scott customer for years. But no longer. They say they are doing their best with the resources they have. - clearly they must have 0 resources as customer service is non existent. Read their BBB cases in the last 12 months. You call the customer service line only to be disconnected after you choose to hold. You send multiple emails to be told they will respond in 24-72 hours each time, but receive a reply weeks later. This company has gone down hill. I for one will choose to take my business elsewhere. There are many competitors to Kendra Scott. I can only assume their limited resources are a result of losing market share to those competitors based on the way their customers are treated. Do not shop here unless you want a hassle. Non existent care or concern for their customers.

Terrible service. We have ordered for past few years with no problem but this Christmas we got bracelets for the teenage girls that do not fit any of the 4 girls. Have tried to call to rectify and continue to get hung up on. So frustrating! I got earrings and a necklace that look really cheap but they were not. Never again will I order. I had no idea they were so bad with service.

I'm not sure what the other people are talking about on here, however I have multiple pieces from here now and I highly enjoy them. Yes, they are expensive but the quality and beauty of the products will be worth it.