Paravel – Cashback, Rebates & Rewards

After a lot of time researching I bought the Paravel Aviator Plus and the Aviator Grand as a set to invest in some premium luggage - I received one case 2 weeks after the other because of shipping issues which I had to chase multiple times. And then after only one flight the Aviator Grand broke - the TSA lock snapped off and the zip broke - meaning I had to buy another case while on holiday to get home with. After raising this to customer service all they could offer me was posting a new zip and instructing me to find someone to replace the zip myself. It's been over a month and I'm still waiting for said replacement parts. At this price point I would expect much better durability and customer service - really disappointed. I had a much cheaper Tripp case for 10 years which went on 5+ flights a year and never had an issue. The bags are very beautiful but I’m very disappointed with the durability and customer service in response to the damage so far.

I ordered and paid for two aviators and a packing cube on 3 March. On 27 March I complained that the items were still not with me. I was told by the operator that DHL had for some reason returned the items and that it would be quicker for her to reorder my items which would be with me in the couple of weeks latest. I was hugely disapointed as I wanted the cases for a holiday planned. The holiday has since gone and the aviators and packing cubes are still not with me. I have written to complain but Paravel have not responded. The after sales experience at Paravel is scandalous.

Beautiful bag and embroidery. Delivery prompt and nicely packaged.