Tempur-Pedic – Cashback, Rebates & Rewards

I had a warranty upgrade in 2017 which i paid for the prorated time of the old mattress. now i am having trouble with the new one which is supposed to have a ten year warranty. I called customer service they dont recognize my name my order number is like i never had any purchase with them. This company advertise false claims with their warranty ,

Wowza - Shame on me! I wish I had read reviews before purchasing a $6,000 Tempur-Pedic memory foam mattress. I actually wanted a sleep-number (I am not vouching for Sleep Number as I have only owned a queen motorhome Sleep Number mattress that is much different than their standard King mattress. Anyway, Sleep Number had nothing to sell because of a foam supply problem. I like being able to have my side firmer than my wife's prefers.) I bought a Tempur-Pedic as a second choice, that my wife was agreeable to. We have three homes with three king mattresses. I have two other brand latex mattresses. I have had them for 7 years and 4 years. They feel as supportive and comfortable as the first time I slept on them. I will not provide a brand name so as not to be accused of using this to promote a competitor. Sorry, I know it would be helpful if I did. I purchased the $6,000 TP mattress. I started waking up with an aching back after I had slept on the mattress just over 100 nights. I thought I had strained my back, but it continued. Then it occurred that it may be the mattress. I tried sleeping in the middle of the bed. It felt more supportive and I woke up without any back pain. Next, I slept on my wife's side and woke up with no back pain. Then, I tried sleeping on my side again with more back pain the next morning. I realized that the mattress foam had broken down such that it was no longer providing the needed support. I can feel that I sink further into the mattress on my side. We rotated the mattress 180 degrees and it was like new. However. You can only rotate it once. When my side breaks down again, I will be stuck with a useless mattress. I went through the laborious warranty claim process on TP's website. I was required to upload the receipt and picks of the mattress with a pole on it, with a quarter leaned against the pole, to determine if the mattress was sagging. This is so incredibly unscientific and wrong in many ways. TP must know that the foam will return to its original position EVEN IF THE FOAM HAS BROKEN DOWN AND IS NOT SUPPORTIVE. Using this criteria, I'm guessing TP does NOT honors its warranty on many claims at all. I tried escalating my claim and this is what I received: "I have read your letter and I do apologize for your frustration. Some "points" of discussion: I am on the Escalations Team. We truly are the highest level in the Company a customer can take their concerns to. My teammates and I are fully empowered to do whatever we can, within the parameters given us, to help our customers. That being said, one thing we cannot do is alter or change the decisions of the Warranty Team. They have made their decision and it is final. Another thing I/We cannot do is alter or change the Company's policies. I reference this because you did not purchase from us, you purchased from a third-party retailer. We do not consider returns or refunds. Exghanges? Yes, but only with a warranty claim acceptance. I do promise that I will forward your email to those who need to be aware of your feelings. I will not authorize any refund for you at this time and we now consider this as a closed case. Best, Marty Korse Advanced Consumer Engagement Specialist Tempur Sealy International, Inc." Here is my response: "LOL - Don’t worry yourself with making people aware of my feelings. I plan to do that through the power of the Internet. What is said in meetings when you sit down to discuss how to raise your review ratings? Maybe you don’t even discuss it.🤔" I hope to prevent other people from overpaying for a sub-par mattress. Do you homework and find a good mattress companies are that sell high quality mattresses for 1/6 - 1/2 the price of TP. This will probably NOT be one of the most recognized brands. Best wishes on your search. My mattress comfort is important to me as I am sure it is to you.

I ordered Tempurpedic Prohi king size pillow around 3 weeks ago and I am already having difficulty sleeping on it due to reasons below. The pillow sinks in and becomes completely flat in less than 15mins and the entire night I have to keep adjusting my neck and head for the pillow to reset. Now, I am having neck pains since pillow completely lays flat 90% of the time in the night and pillow lacks to provide support for my neck. It has only been 3 weeks and the pillow already has formed head impression on one side. This is an expensive pillow, that I have invested into and don’t appreciate having these problems so early on. I contacted the company in regards to above issues and they told me that they can’t help me. Worst customer service. Please don’t buy this pillow-it’s totally hyped up and not worth the money at all. I would have given only half star if there was an option. Their warranty is designed very poorly and not helpful at all. I completely agree with all the reviews below with 1 star. Save your money- don’t buy their products.

Unfortunately there is no way to give a “no star” because I would. I am very upset with Tempur-Pedic. I ordered the sheets with a “buy one get one free” promo on their website. When I only received one set of sheets, I called customer service explaining. and she said, yes- it’s misleading, I needed to put 2 in the order request instead of 1. I said, that is misleading as it was a buy one get one free promo. Honest mistake. She said she would relay and request that I get the second set shipped and then I later got followup email saying “No- they could not honor the promo. Sorry!” Really?

Tempur pillow is the best for my neck pain. Great quality although expensive but you get what you pay for!

Tempur mattresses simply cannot be compared to anything else. I am on my second mattresses after my first was damaged. I tried looking at so many other makes, including all the new on line brands. There was no comparison, Tempur is simply out on its own. They are expensive yes, but sleep quality is beyond anything I have ever experienced.

They had a BOGO sale and I wasn’t sure what to get so I got four different pillows. I’ve been meaning to get new pillows for a while now. I’ve been having a lot of back/neck pain. My last pillows were from nestbedding.com and I think they were too firm and high for me. Anyway, after testing my pillows. I found the perfect pillow for myself. The tempur essential support pillow. I’ve been having the best sleep since. It’s a lower pillow and I love it so much. I gave the rest of the pillows to my parents. Sorry for rambling. The pillows came fast!

I have the mattress pillow topper. Sleeping on a cloud ..nuff said.

We had an electrical outage in our neighborhood and several on/off instances which caused the remotes that control our adjustable bed to stop working. I was concerned that since we purchased this bed a few years ago that the warranty would not be any good. No problem. I called the technical assistance department at Tempur-Pedic and the young woman very patiently walked me through reprogramming the remotes and in just about 15 minutes we were back in business. In a time when many companies are getting to the point where customer service means fighting through a maze of robot voices, Tempur-Pedic was a shining star for me. Great job folks. Tremendous customer service.

These pillows are fabulous! Not too soft but it can provide a perfect amount of support and comfort! I ordered them as a prime deal, i'm not sure if i could bring myself to pay for full price for them but they are maagnificent!