XFINITY – Cashback, Rebates & Rewards

I came into the store & the employee named Mr. Ron Lewis who helped me beyond measure. I'm an 80 year old lady who needed a lot of help. Ron was patient, kind and considerate of all the questions. His help was very rewarding to me. I truly appreciated him. Thank you Mr. Ron Lewis.

I bought a new iPad and didn’t know how to set it up with my internet service with Xfinity. I called and talked to a rep named Jay. She was amazing. I forgot my password and she helped me set up a new password.and connect my iPad with internet. I wish all companies had employees like her. Made me proud to be a customer.

I just adjusted my Internet plan. Service was incredible. Junny was fantastic. Than you !

I had a issue with the Internet service, specifically the representations of the phone reps as well as one store representative at Lady Lake Location. I scheduled a appointment to see the people in person to try and resolve the issue. I meet with my original rep Mr. David Levy. ( Who is not the rep in question at the store ) He listened to what his coworkers said to me, He immediately started to work on solutions to the problem. Keep in mind he was not the creator of the problem he was the answer. He was not interested in playing the games of he said she said he was focused on Solutions period. What a outstanding representative that is not in Management. He got the information input into the file reviewed properly as well as the time periods. He then got the manager on duty involved Who's Name was Doug Once more not worried about he said she said but listened to David and immediately started working on the solution. I was told that the solution would need assistance from the home office or Tire Two David stated that a Manager would be following up with me and a solution no later than the next Day. On my way home from the store a Manager named Adam called me and stated that he was on the case and the store Manager Brent was aware and on the case as well. He stated that he would follow up with me the next day. Adam kept his word and did exactly that He called me the following day with SOLUTIONS, Wow what a concept. I came back into the store today to finalize the solution and everything that was stated. All was completed to the last detail. I want to Thank The entire management Team Doug, Brent and Adam the lead management contact. I especially would like to thank Mr. David Levy he is an exceptional representative and man of his Word! I hope that this email finds its way to the right people Respectfully Raymond F Leggett

I was having issues with my phone that I didn't understand so i went to xfinity store in Upper Saint Clair Pa. No appoint was made. I was greeted by Caleb Barton and I did the best explanation of my issues. He had no problem in indentifying my problem and with in a few seconds had my phone working the way it did before I was given some kind of upgrade. Thanks Caleb for going the extra mile to attain the quality of service that the Co.expects you to do. again thanks Ron Holmes