Hotwire Tracking Order Status

their costemer service were so kind and helpful. and to split my order from 6 nights in an expensive hotel to 3 nights (twice) at a cheaper one and they helped me and gave an immediate refund. plus, i was pleased with the hotels they recommended. thank you! my trip to london was great and i know for sure i'll book with you next time. Bareket Varshevsky

Booked a hotel with Hotwire. We were guaranteed a double bed but the hotel only had single bed rooms left. We wrote Hotwire and they refunded the stay so we could book something new. Relatively fast response on chat.

I used Hotwire to make a hotel reservation using their Express Deal option. I was trying to stay as close to Hilton Head Island, SC as possible, due to business there. Their express deal said that the hotel was 19.3 miles away from Hilton Head, and the rate was pretty good, so I booked it, since I expected about a 30 minute commute. After getting the assigned hotel, it turns out that it was 31.6 miles from Hilton Head, which was over a 45 minute commute to the island, plus the time to get to the business on the island that I was going to be working at. When I texted Humberto at Hotwire customer service about a possible cancellation due to the misrepresentation about the distance of the hotel from my destination, he tried to call the hotel, but the person at the hotel authorized to issue a refund was not there. Humberto said that this meant that he could get his back office to continue to try to process the refund request, but that if the hotel either denied the refund request or didn't respond before the reservation check-in time then Hotwire would cancel the reservation and refund the amount charged in a credit voucher to be used within a year less a $40 cancellation fee. He said that Hotwire was unwilling to try to process the refund request and just leave the reservation in place if the hotel refused to issue a refund. The only option was to either leave the reservation in place or attempt a refund and then incur a Hotwire cancellation fee if the hotel refused to issue a refund. I gave Hotwire two stars since Humberto did state that he contacted the hotel to request the refund, even though he was unsuccessful, but in the end it was a waste of time and effort on my part, since they were unwilling to cancel the reservation without a cancellation fee, even though the distance from the hotel to my destination was significantly misrepresented. BE WARNED, check any mileage calculations by Hotwire on Express Deal reservations, since they may not be accurate. Of course, you can only do this in general, since Hotwire doesn't reveal the exact location of an Express Deal hotel until after you have made the booking, so in this case the best I could have done is to map the mileage from city to city, which I didn't think was necessary due to my reliance upon the very specific 19.3 miles claimed by Hotwire on their website, even though it was actually 31.6 miles.

Overall a good experience but I would do some research before booking the hotwire rate to be sure you know which hotel you will get.

If you live in the US and have a liabikity insurance for your automibile, you can probably make outstanding deals with Hotwire. For a naive European, the pucture looks entirely different. In my case, I compared the bigger car rental companies, as well as some agencies. Their offers were around USD 300 for a week in Florida. Hotwire's offer was about a third of that price. The small print said, that you would have to present liability insurance, and that tolls would be charged in addition. In the end, the total was higher than the amount offered by the more well-known offerers. So you are probably better off, going with one of them. Saves you the time to shuttle to the rentsl car company.