Klipsch Tracking Order Status

Last year, I bought a Klipsch ProMedia 2.1 THX computer speaker. Recently, it began to have issues with the right channel, which I traced back to the control pod. Since I was still within the warranty period, I contacted Klipsch support through their website to file a warranty claim. They promptly responded to the email I submitted with the claim, requesting proof of purchase and some personal information. Unbeknownst to me, the seller on Amazon from whom I had purchased the product was not an authorized Klipsch seller. Therefore, I was not actually entitled to the warranty. However, the customer support representative I was in conctact with, informed me of this detail but still went ahead and sent me a replacement control pod. I received the part without issues, and it resolved my problem. Of course, they mentioned that they wouldn't be able to honor the warranty again due to the issue with the unauthorized seller, which I completely understand. Overall, it was a great experience with customer support. I can't complain. The dedication this company shows towards their products and customers is commendable. I was surprised when I came to Trustpilot to write a review and saw the number of negative reviews. Perhaps I was just lucky.

The agent was more than genteel, but that did not change that the company on the whole has already taken nearly 2 weeks to ship an amp replacement for a subwoofer suffering from a manufacturer’s defect.

I bought a pair of F-300's and one of the tweeters wasn't working properly (cut in and out). I e-mailed Klipsch and attached a .wav file. Bradley at Klipsch responded asking for more info (where, when who, serial # etc). Once I gave all the info he forwarded it to his warranty dept. who are sending me a new tweeter. This took 1 day. Excellent customer service!

I am a very long term Klipsch customer, having owned approximately a dozen sets of speakers across four decades. The sound quality is fantastic. But this review is specific to their customer service. I have had two small issues in the last two years which led me to contact Klipsch. In both cases, the customer service I received was absolutely "best in class". It's rare in this day and age to find a company that does the right thing, and stands behind their products. I could not be more pleased with Klipsch, and would highly recommend them to anyone who appreciates both top quality products and top quality customer service!

2awesome surrounds RS42 . Tremendous sound