Pentair Water Solutions Tracking Order Status

I bought a new Pentair Pool Heater (manufacturer date 05/12/2020 with an installation date of 06/11/2020. The heater is not working and i had to pay to have someone inspect the heater and to let me know that since it’s no longer under warranty I would have to buy a new heater or pay for a computer board (which may or may not work) After spending $ 3,0000 on a new heater, now I have to spend so much more. I would recommend not buying any Pentair products because they obviously can’t really stand behind their products.

Just needed to express my anger with your last firmware update - 2.017. Don't you know how to test this crap to make sure it works - let me help you out on this one - Your Quality Control Sucks! After this upgrade, my VSF main motor lost communication and would not run anymore. I was out on vacation, and come to find out my pool has been off, in this 104 degree temperature. Time for you people to get your act together.

We had a failure of our Pentair Tempmaster heater. Their team sent out their locally based warranty company who identified the issue. Pentair covered the parts under warranty, shipped them out, and parts were installed. Heater is working good as new. The process was solid. Took about 3.5 weeks 'start to finish'. Two tips! 1) Make sure to register your equipment so its tracked! 2) When making a claim, you need to understand that things take time. If you're expecting your heater to work at the opening of the season, 'test it' a month before so you can plan for any issues.

I’ve dealt with dozen of pool companies over the last 50 years and have always been underwhelmed. Pentair sent LAS VEGAS POOL PATROL LLC to diagnose my problem. Gerardo, sent Ernesto. I was in awe! It was like watching precision brain surgery. The irony is Ernesto said Gerardo, his boss, knows much more! Don’t even think about another pool service! I won’t. Dr. David Satz

I'm in my 14th year since my swimming pool was built with Pentair superflo pump, multiport valve and NSF 60 filter. The equipment is exposed to wide seasonal extremes in my area. I've replaced the filter grid, though lesson learned on keeping it clean and replaced the pump start capacitor of the pump that only cost $20.00. In all Pentair equipment is very durable and rugged. The equipment has exceeded my expectations. Five stars, if I did not need to replace any parts to date, but I'd give 4.5 stars, if the option were here.