Rome & Vatican Pass Tracking Order Status

We recently planned a visit to Rome, and we decided to buy this card to guarantee access to the Vatican Museums, the Sistine Chapel and Coloseum. We selected the dates, and apparently there were availability for the weekend we planned to be in Rome. After paying, we couldn't find a slot for none of the attractions in this weekend. I can understand that it was too close to the date, and tickets were sold out. But then, why we weren't informed before paying? It does make no sense to pay for the card if you don't have granted the access to the attractions. We haven't used it. We have not yet travelled, so I want to cancel it and get a full refund. According to the cancellation policy, I have 14 days in case I have not used it, and I should call +44 20 72 93 09 72. I've done it, and I've been informed that due to technical issues, I need to send an email or chat. I have sent an email, and will resend it. But the process is complex and for sure, I wouldn't recommend to buy such an expensive card, thinking that everything is included, to find out that you cannot visit what you really want to visit. REVIEW 11.05.23 I still think that the fact that you need to purchase the card without knowing if the attraction you're interested in is available is a problem, and I cannot rate the card with more stars. I also have to say that I sent several emails and called several times with no success to cancel the order. But... once I managed to contact via chat, the agent who has assisted me has been extremely helpful and efficient, and in a few minutes the cancelation was done. I don't like the OMNIA card, but I like a lot GoCity's Customer Service. Thanks for your kind help, Sagar.

Après avoir été mécontente du service client qui ne voulait pas nous rembourser au début car le Coronavirus n'était pas une situation qui le permettait. Le service client nous a finalement remboursé. C'est pourquoi je mets une note moyenne. Il a fallu se battre un peu, mais ils ont entendu raison.

Managed to make my reservation. It seems the system only 2 months in advance. Thank you Suzy and Bryony for your help. From previous review: I just bought two Omnia card for my mom and myself. Tried to reserve the Vatican City slots. It shows no seat available on the day that I wanted. So i tried 1 year ahead on 30th Nov 2020, still no seat available. Hence I tried 2 years ahead on 30th Nov 2021, also no seat available. Omnia should not be selling ticket for Vatican City if unable to secure seat. Moreover, I tried writing in to get explanation/refund, website unable to process my enquiry. Jokers!

nous partons le le 28 juillet 2019 nous avons acheté ce pass pour 4 personnes impossible de faire les réservations des monuments en ligne sur leur site personne ne répond aux mails que nous leur avons envoyés, et lorsque on les appelle on ne peut dialoguer avec eux vu qu'ils ne parlent que l'anglais nous sommes très inquiètes !!!

I am fully content with purchasing the card. Everywhere is informed, that you need to make reservation in advance for the Vatican and Colosseum. I do not understand why some people complain about it 😐 These are rules of Rome, not the Omnia Card. The Hop on Hop off is very good and gives a chance to find directions in the city easily. It is a bit difficult to find where does it stop at first, but after taking a round you get familiar. Absolutely suggesting to buy it 😊