Seattle Coffee Gear Tracking Order Status

Purchased a case of whole bean espresso. Got a confirmation email, but no follow up. A week later, still no information. I've been on hold for hours. Each time I get a voice saying where I am in the queue. After a while they simply hang up. I go through the sequence again, and of course each time I call, I'm further back in the queue. I will not ever buy from them again. Update: after my 5th call someone answered. She disclosed that it was out of stock for the next several weeks. Offered me a refund which I gladly accepted. Pretty terrible communication and customer service.

I give this company 1 star for poor customer service. I accidentally entered my email incorrectly during the order. Called to have it corrected and the girl said she would fix it and resend the order information. That never happened. Had to call back and was told by another person that emails can’t be changed. In addition, items that were shown as available actually were not. Not impressed with overall experience. I’ll buy coffee locally from now on.

The sales team was great. I bought a Miele super automated espresso machine. Unfortunately, the plastic tab on the water reservoir broke and I can no longer lift it out of the machine. This is where I'm really disappointed. I contacted Seattle Coffee Gear several times. Each time, they take weeks to answer, and they tell me they don't have the part in stock. Even at my request, they don't offer to accept an order, but instead point me to a generic link on the Miele website and suggest I order it from there. After some searching, I found the actual link for my part and it says I can't order it directly, I need to contact my dealer. After immediately responding to Conor Lorenz the order manager, I've received no reply in two weeks. All total, by machine has been broken for more than a month and there isn't even a part on back order.

A little overpriced for what you get...

Purchased a $2,000, super automatic Saeco machine that started sputtering very early on. Spent $75.00 to mail it back for warranty repair and the store claimed they could not "replicate" the issue. Two months later a second issue appears when we decide we want to use the ground coffee dispenser in this unit. It worked only once! Sadly, it isn't worth the expense or 3 weeks involved in sending it back for a repair that may or may not be performed.