Superfeet Tracking Order Status

SADLY - your UK distributor can't be bothered to get back to a customer. Very poor customer service. Especially as I have been a Superfeet owner for many years!

I purchased, 'Superfeet' insoles from a different retailer online that did not feel very supportive. Superfeet customer service were really helpful in confirming that those were indeed fake insoles and gave me guidance on how to remedy the issue. I would definitely make purchases from them directly in the future to avoid the hassle with counterfeits!

Dreadful customer service!!! So I got in touch with superfeet to chat about issues I was having running and for them to help suggest the correct insoles to aid me in hopefully preventing/minimising the problems. They were very quick in pointing me in the direction of their most expensive product and talking about if I wasnt 100% happy then they offer a refund/alternate product with no fuss. So I took them up on the offer and as it turned out the product they suggested to me didnt work at all intact made things much worse. I got back in touch with the person who advised me only to recieve complete stone wall silence. I currently dont know where I stand as I'm getting no response what so ever even though I'm still well inside the return dates. This company I'm sure have not built their reputation on shocking customer service like this and I'd like to believe that I just got the company fool, but as a first contact for me with their products I'm totally disappointed and shall not be returning.

I've got several pairs of Superfeet green insoles as I have poor arches and found that these provide the extra support that I need whatever the footwear. Until recently I would have said that they are excellent and faultless - I've walked thousands of kilometers using them in trekking boots and town shoes. However, the latest pair don't seem to be the same quality - a shard of the hard plastic lower reinforcing plate has broken off. It stuck into my instep as it broke and with the 45mm long section of the plastic missing the support that it provided is also no longer there. I've looked at their website, but there is no possibility of any dialogue with the company. Instead I have to contact the retailer provided the purchase was made in the last 60 days, which is not a great deal of use after 60 days has elapsed. Postscript - After some toing and froing with photos and receipts Superfeet have agreed "exceptionally" to replace these faulty insoles but point out that "the estimated lifespan of our insoles is 12 months or 500 miles, whichever comes first".