Corsair Tracking Order Status

I have been a loyal Corsair supporter for many years. Generally the products are pretty good and some offer great value. Slowly over the last few years the quality has dropped off. Many defective parts and a hassle of a return system. In years past it was pretty easy to return an item. This review is more about the disconnect from the company to its customers. Several times in recent years I would order items on their website. It says add to cart. Then I get an email stating it’s on back order or sold out. Well then why do you offer it on your website. Super annoying and often times they have the tiniest print stating it’s on back order. Not the clearest and most up front way to communicate they don’t have the item and no way of know if and when it will ship. I bought a 2 ICUE link hub and triple 120QX kits. I knew the stock link cables were too long. They said they had shorter ones and done with 90degree ends. Nope….small tiny print back ordered. Month delay. Typical for this company. Soon as they went public and they answered to share holders instead of customers it was all downhill.

I am a big fan of corsair products, I have a lot of them, basically all my pc components are corsair, ram, aio, fans, psu, custom cables, case . I even have the keyboards, mouse, lightning products, headset and UHD monitors and a chair. They have had a pretty penny off of myself to say the least. I would of put 5 stars but I've had to do a rma for my psu as it have a constant coil whine all the time what is incredibly loud at no load even, but it took a week to get that process even going due to the incredibly slow customer reply times (you need to improve that), this whole process has taken near a month now to sort and its still not done. and I've still not received my rma back and it's now basically a week later I've asked for a update 3 days ago still no reply. Corsair this is so disappointing. You even say 2 days on your rma not a week!! Or more. I'm having to swap my psu from my rendering pc to my main pc just to use it now amthen swap it back to use my rendering pc this rma needs sorting, corsair has the rma royal mail shoes it's delivered and corsair have proof of that. Ticket number #2006240012

Simply the worst customer service. Do not buy from Corsair. I used to have a very positive view of Corsair, and I've bought many of their products through the years, and four years ago I also received excellent customer support and no issue with an RMA, but now something has changed. They don't care about their customers, I've been corresponding for two weeks with two different customer support agents, and I've still not received a replacement! It's like Kafka's The Castle communicating with their customer support. First customer support service asks me for some info, which I gave him, and then said it was okay and we'll do an "advanced RMA" then he sends me to another customer service agent who asks me for the same info! After explaining to him that I already gave this info and that if he could please look in the log (which is available to us both) there has been no response for several days. What's going on, Corsair? Why have you downgraded your customer service? Why don't you care about providing good service anymore? Well, this is the last time I'm ever going to buy a Corsair product. What a lousy company. Stay away. EDIT: I've changed the rating from one star to three stars because a few days later, Corsair customer service did redeem themselves. I'll give their products one more try.

I am an MMORPG gamer and I use computer also for different purposes very actively. I got tempted with buying Scimitar mouse with total 17 buttons. It worked well and I was satisfied. Until the next year where I started having issues with how the mouse works. The scroll started jumping up and down when I was scrolling and stopped recognizing clicking on the middle button. I liked the mouse so much I bought another, updated model (first I bought for about 60 euro in 2021 and the second was 70 euro bought in 2022). Unfortunately the other mouse also started having the same issue with scrolling and clicking. I wrote to an AI consultant on their website that I had this issue and it couldn't help me and offered to open a ticket. I opened the ticket and received an email a little bit later. In the email I received a request to provide order number. I responded to them that I don't keep all my emails and after a year the email got discarded. I provided the date of the purchase and pictures of the item along with the shipping address. In response I received another, exactly the same email to provide the same information. I wrote that I don't have the order number and therefore cannot provide it. I am deeply unsatisfied with how they treat their customers. I don't think that lifespan of a computer mouse is one year only especially at that price.

corsair icue h150i elite capellix xt i had a faulty fan on my radiator, when i received new one something happend when i dismantled the cooling.. it started leaking.. i was loosing my mind i thaught my pc was gonna break of the leakage so i pulled it out fast !, and contacted corsair and they send me complete new icue h150i elite capellix xt within 2 days ! it works now perfectly without crackling sounds ! really good customer service!! greets