Dynamite Tracking Order Status

TERRIBLE CUSTOMER SERVICE! Do not shop here. I have been back and forth with Dynamite over the past month and a bit for many different issues about my Dynamite orders (it is my own fault to have given them another chance after the first issue). First, I ordered online and they sent my items with the security tag on it - honest mistake, it happens, but I had to go in-store to get the tag removed and it was a hassle emailing them back and forth to get a refund. While I was in-store dealing with this issue, I thought I'd give them another chance so I purchased some things. Bad idea... I wore the shirt once and it had a ton of pulls in it an hour into wearing it. I emailed them with pictures and everything, again, another hassle to get my money back. So in store I go again... this time I return something else with that I had ordered, not worn yet, tags still on, within the full refund time frame. The woman assured me the refund would be back on my visa in a few days, I even saw it pending on my visa (I took a screenshot because of all the issues I have been having with Dynamite) and then it vanished. Next thing I know I receive a gift card credit... so they provided me with a credit on a gift card rather than refunding my visa which is what was supposed to happen. Again... annoying and frustrating.. I emailed them AGAIN... and they were very VERY unhelpful, unpleasant and I have yet to have my refund back. I have never experienced having to go back and forth so many times on email or in-store to resolve issues that should have not happened in the first place. I am very understanding of misunderstandings and mistakes, however, I do not appreciate the lack of unhelpfulness, unfriendliness and miscommunication I have been receiving. It is very very disappointing and I will no longer be shopping at Dynamite.

Fernanda at Pacific center helped me to find a great clothes for my birthday!!! She was amazing!!!

Everyone at the Chinook store was extremely helpful! Made sure I felt welcome upon entering the store and there was tons of products, didn't have to ask for sizes in the back! Store was displayed well! Would definitely go back!

I shopped at Dynamite for a long while, since 2014 and spent a lot over time. I really liked the styles they offered and the quality wasn’t too bad so I stuck with them for a while. Until winter 2021 my experiences were generally good. I moved from Toronto to Vancouver and wanted to order some jeans, changed address on the app but for whatever reason when the order went through it showed to go to my Toronto address. I called and emailed them right away asking to change it or cancel the order, was told that they cannot cancel it once it was created and I should contact Canada post when they create a label. I was concerned cause it didn’t make sense why my order cannot be canceled when they literally haven’t started working on it yet. Anyway, of course when I called Canada post I was told that only Dynamite rep can make changes to the shipping info. I called Dynamite a few times, getting a different answer each time, one rep hung up on me even though I was never rude or disrespectful cause I understand there’s a company policy they follow.. it just seemed like they don’t know what the policy is so they keep telling me different things. Anyways, my order ended up coming to my old address, and I had to ask my old landlord to write “return to the sender” on the package as instructed by last Dynamite rep.. Only the postman never picked it up. So I called again for the millions time asking what exactly I’m supposed to do now, and they finally told me to ask someone at the location to ship it back to them. I asked who will cover the shipping expenses and there was silence. Anyway, I had my friend ship it to me and ate the cost, but this ruined my experience with this company completely. All of this could have been prevented if they’d simply cancel my order on the same day it was placed or went and changed the address. I was a loyal customer for years but I’m not giving them my money again. Reading other reviews online only proves my point, their customer service is horrible. Also I noticed they tried to up their prices not so long ago, it’s funny how you can order similar quality clothes from h and m and they make sure you have the best experience, or you go to Arizia if you want to splurge and their customer service is top notch. Buy here at your own risk, messed up how this company operates.

I really like dynamite. However, I ordered a dress a month ago and i got an email saying the dress was sold out. Was given a 10% discount for nxt order. I tried using the code but it wasn’t working. Again, for the second time, I ordered the same dress a month after, it was on the inventory meaning, they have the product that’s why they are selling it online, but after putting the order through, got an email again that it’s sold out. Of course, got a discount code to use for nxt order ( haven’t tried it, if it does work). How frustrating this is. Pls, update your inventory and take out all sold out items.