Echelon Fitness Tracking Order Status

Great company and products! I am part of the majority of Facebook groups that members of Echelon have made and it is such a positive and fun community. All of the instructors and people at echelon really care about the members, they even throw member appreciation weeks! I like that they have a ton of different products so there are so many options to choose from for what fits your home and your budget. Happy to be part of the community!

I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!

I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.

Still within warranty, my Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I messaged them asking for help troubleshooting and ways to fix it, and they asked for a video and explanation. So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing. I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. This went on for 8 weeks. They obviously have no intention of helping the customer, but instead they either ignore your calls/emails or repeat what they already said over & over, hoping that the customer just gets fed up and disappears. The email I received today states that they do not currently have the part I would need (which part would that be...nobody has told me?) but they're offering me 15% discount if I buy a new bike, even with mine still under their "warranty". Plus, I would be roped into an annual FitnessPass subscription, which renews every month. It's obvious that this lying cheating company called Echelon/Fitnation does not honor their so-called warranty. Buyer beware.

I hear too many fake reviews here from people who just get upset over nothing. I just read most of them are people who want everything to be fixed right away. I guess most of you people never had new technology such as subscriptions etc.. crazy