Moosejaw Tracking Order Status

This was my first experience with Moosejaw and I was a little concerned after reading the negative reviews on this site. My fears were unfounded. The price point was great + I scored an extra military discount. My order was placed on Monday. It arrived on Friday and was exactly as I expected. Great, fast service, at an affordable price---what more can you ask for?

I've been a Moosejaw customer for 2-3 years and have had nothing but positive experiences. Well, okay, often their website is glitchy and requires refreshing the page. Otherwise, I've run through the gamut of experiences in which things could have been bad but were instead good. I've pricematched items. Returned items. Had a package lost by the post office. Asked for clarification about versions of products (as features can sometimes change from generation to generation). And placed dozens of normal orders. They have always taken care of me, responded promptly in a friendly way, and are consistently good about getting orders out of the warehouse quickly. True, there's a return shipping fee. But it's a reasonable amount. Companies that offer free return shipping are factoring it in to their normal prices and / or having sales volume large enough to bargain with shipping companies. I will just take the lower prices and do my research about what products / sizing will work for me before ordering. Given the often amazing sale prices on MJ, it's totally worth it. Their spunky, fun vibe is also enjoyable. Good to have alternative options than REI for product selection, colors / size, and prices.

Ordered a pair of scarpa kenisis pro boots, they were so scuffed up it made me think the boots were second quality. Ordered a,pair of the same boot a,few years ago and the beat up second quality boots were delivered. I took pics then and moose jaw gave me a substantial discount based on the photos I sent in. This seems like a common trend and I wonder if others have had the same experience. I ended up buying the pair of boots directly from scarpa, and they were flawless. Moose jaw refunded me my money. Just my opinion but the more I used my moose dollars in purchasing the boots the lower quality they sent. I know it's hectic and fast paced for moose jaw to keep up with orders but if they simply looked at the boots themselves I don't see how they could have sent them in the first place. When I purchase anything I expect a quality, clean product. Don't you?

I ordered a dress from Moosejaw, but it was too big, so I returned it. To save money, I shipped it myself rather than using their online mailing label. Their website says you can do that, and I followed all instructions. Big mistake believing that! Because I didn't use their label, it didn't initiate a return through their website, so I have no confirmation of the return. I did include a printout of my order with order confirmation # in the package so they would know what order it was upon receiving it, but I didn't take pictures of me putting it in the package, which I guess I should have. It was so long ago now, I have lost my receipt from the UPS store where I dropped off the USPS package. (I found one, but the tracking info on the USPS website doesn't say where it shipped, so I'm not sure it's the right one -- so USPS is also not helping.) I bought this not long before leaving on a big trip to Europe, and I did try to contact them -- twice -- through the online comments functions, but I received no reply. Nothing. I tried responding to their emails (my order conformation and promotions), but that didn't work either. When I got back to the States, I tried to call and the system hung on on me! When I finally was able to get ahold of them, I was told there was nothing they could do since I didn't initiate an order return online -- which again, forces you to use their shipping label, and costs more than the sending it myself. (It was a travel dress -- lightweight and packs super small -- I shipped it for $3.00). So basically I made a $103.00 donation to Moosejaw, and received mostly non-existent customer service, which clearly makes me never want to shop there again.

I ordered a Pelican Cooler, which I can’t recommend to anyone, and when I received it, there was an issue with the rubber gasket in the lid. I contacted Moosejaw and they said they would file a warranty claim and ship out a new replacement cooler. All good so far. I got the replacement cooler today. It came in an oversized box with a packing paper, not original Pelican shipping box, which the first Pelican cooler came in. There were black marks on the bottom of the cooler and the rubber feet on the bottom were all dirty. This cooler is obviously not new. Either a return item or display item. I contacted Moosejaw and they said I could return item. I will update after item is returned and I receive a full refund. So, my rating is based on Moosejaw shipping a replacement product that is clearly not a new product.