Stone and Strand Tracking Order Status

Poor quality and no customer service. I would avoid this brand at all costs.

Un scandale !! J’ai acheté un pendentif en diamant (315€) sur net a porter. au bout de 6mois il a perdu des diamants. Net a porter ne veut rien entendre, et m’accuse de l’avoir cassé moi (oui bien sûr j’ai décollé moi même le diamant) ! N’achetez pas chez eux, la qualité n’est PAS DU TOUT au rendez vous

I'll be another person to say I wish I had read the reviews... But wait, if you've just opened a Stone and Strand box, DO NOT REMOVE THE WHITE TAG from any of your pieces. They call that a "security tag" which means if you pull it, you've bought it. But on to my pieces. I was very excited about my little North Star earring, despite its genuinely tiny size, until I wore it for a few days and I reacted at the site of the piercing. It's probably my fault, since it's very clearly a 10k Gold piece. But I worry, since most manufacturers mix with sterling, which doesn't give me trouble. So just a heads up on that. I was dumb enough to remove the tag from my pearl gold Huggies. And truthfully, I'm not too sad. They're super cute, which I appreciate, since they're a serious splurge for me. I'm hoping they hold up; they look very nice for now. Lastly, about the drop pearl necklace that I had been so excited to receive, and that I had been looking forward to wearing for many years, even in my enthusiasm I stopped when I saw it and said, wait a minute, what the heck. The pearl is lovely, but the chain is so small as to be gossamer thin. I didn't want to pick it up. Which I didn't. I closed the box, and spent a restless night struggling with feelings of frustration and confusion. "But it looked so nice in the pictures!" Which is what ultimately prompted me to read further into the company. I am now going to return the necklace. Wear the pearl earrings, carefully, and wear the North Star for a few hours, for special. In general, my experience with the S&S quality level was so/so. I liked what I liked, and felt real disappointment about other pieces.

I ordered an initial necklace with a diamond. It was over $200 and I was so disappointed - it looked so cheap. The chain looked like it cost $5 and definitely did not feel sturdy/like it would stand up to everyday wear. I returned for a refund but did not hear anything after my return had been delivered back to them (which I could see from the tracking). I had to post comments on their Instagram feed in order to get someone to respond to me. That worked and I was refunded right away. I won't ever buy from this website again. There are many other sites with jewelry at around the same price but MUCH higher quality. (BabyGold, Mejuri, Catbird, and Oradina are all much better in my opinion.)

I ordered two rings, one of which was clearly damaged/misshapen upon arrival. Customer service was pretty nonchalant about it (it's not a pair of jeans - it's a diamond ring!) but agreed to provide a refund. The communication wasn't great -- for example, I asked them to waive the return shipping fee since it was their error, but they kept giving vague, scripted non-answers. In light of the weird customer service, I became worried about their legitimacy as a company and their quality control, like what would happen if I discovered an issue with the other ring (and they were much flimsier and more cheap looking in real life anyway) so I shipped both back. Then it took 2 weeks to get any update on the refund. I also tried calling their phone line 10x to talk to someone, but it wasn't in service. I understood it was a busy season, but this is a fine jewelry company and people are spending a lot of money (my order was $1k). Then they finally processed my refund... but only refunded me for one of the rings and charged me for return shipping anyway. After I sent several frustrated emails, they refunded the rest a few days later with a tone-deaf message not acknowledging that they sent me a damaged ring in the first place and made the return process difficult and drawn out. This brand is way overhyped. Their whole shtick is that they sell fine jewelry at more affordable prices, but you get what you pay for. If you're spending this kind of money anyway you may as well invest in more legit and respectable brands.