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i stopped at advance auto parts in Rochester for a quart of oil and as i has just had a cast put on my hand,the kind and knowledgeable manager checked the level and put in my oil. in the rain. was so impressed and thankful that kind people still out there. thank you for your service.

This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!

I came in to Advance Auto Parts on Friday, 1/27/24 with low expectations. Not because I of the company, as I have never shopped there. I was in need of a new battery, and I was just preparing myself for another bad retail experience, either due to a lack of service, a dearth of employees or poor service by someone who couldn't care less about their job. Jeff, the GM, was extremely helpful, (I am not mechanically inclined, ) and in my opinion, he went above and beyond typical customer service to assist me with a battery for my Toyota. He was able to look up the correct battery needed, offer me addtional corrosion protection, which I took, and he even installed the battery for me himself. My faith in good service has been restored. Thank you, Jeff, I will certainly be visiting the Advance Auto Parts at 3103 U.S. Highway 9 in Old Bridge for my future automotive needs. Best, Anthony

As an employee of the company of nearly a decade, I can say with certainty that the company has only gotten worse over the years instead of better. I could say I was one of the lucky ones, in terms of pay, however, they have not given any raises in quite a while. Part quality has decreased, work load has increased, more things you’re required to do for no bigger pay. Part of the reason why things are going downhill is a series of bad decisions at the top, cutting staffing, reducing insurance coverages, and mainly…bad pay to the employees which results in both dissatisfaction with your job and lack of care to do better and take care of the customer. How can you expect anybody to be taken care of properly when you’re asking your employees to be satisfied with $11/hr? Most recently there was a company wide pay cut, so now I’m also part of the mass exodus that’s going to leave the company in a bad spot. There’s no reason for me to keep working for a company that thinks they will get anywhere by reduction of employee pay on top of already low pay. That all leads to low quality help and lack of knowledge of the staff that does work there. If you’re lucky….you would have run into a ASE certified mechanic on staff who would be able to steer you towards what you need and diagnose your issue correctly. Unfortunately, those people like myself are leaving the company….because the company doesn’t value its assets - its people. So…they will leave & overall quality will go down. The insurance is a bad joke. Only there to appear like they offer it, but it is a joke of coverage. Like…a bad joke. I still can’t afford what they offer…as it’s ungodly expensive with super high premiums on the low end and unaffordable premiums on the high end. & now with pay cut….forget about it. As a customer, I urge you all to support better companies that take care of their employees. AAP has lost sight of their own and imo, it’s time to bail.

Ordered JDM Calliper covers. Satisfied with the product delivered. Could have been better, but overall satisfied.